FAQ

Shipping To

Australia, Austria, Belgium, Canada, Czech Republic, Denmark, Finland, France, Germany, Hungary, Ireland, Israel, Italy, Japan, Kuwait, Luxembourg, Netherlands, New Zealand, Poland, Portugal, Spain, Sweden, Switzerland, United Arab Emirates, United Kingdom (UK), United States (US)

Shipping Methods

We will issue a full refund if the customs inspection takes longer than 14 business days. Please understand that customs inspection is an uncontrollable factor and may cause a temporary delay in tracking updates.

• YunExpress (Package Tracking)

Estimated delivery time (not guaranteed): 14 days to 40 days (Europe and North America).

Usually ships in 3-5 days.

Shipping costs are calculated based on weight and distance traveled.

• SF Express (Package Tracking)

Estimated delivery time (not guaranteed): 14 days to 40 days (North America).

Usually ships in 3-5 days.

Shipping costs are calculated based on weight and distance traveled.

• 4PX Express (Package Tracking)

Estimated delivery time (not guaranteed): 14 days to 40 days (Europe and North America).

Usually ships in 3-5 days.

Shipping costs are calculated based on weight and distance traveled.

Refund Policy

If the package is not delivered after exceeding 15 days of the maximum estimated delivery time OR the customs inspection takes longer than 14 business days, you will receive a full refund [1].

[1] According to the official tracking information of the Shipping Services.

For US Customers

US tariffs are handled by our logistics partners. The delivery person will deliver the package directly to your address, and you don’t need to pay tariffs and customs clearance fees. Due to the frequent changes in US tariff policies, if the package cannot be cleared by US customs due to policy reasons, we will issue you a full refund.

For Europe Customers

The EU VAT is handled by our logistics partner, for Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Hungary, Ireland, Italy, Luxembourg, Netherlands, Poland, Portugal, Spain, Sweden, Switzerland. The delivery person will deliver the product directly to your address without collecting tax and customs clearance fees on delivery.

As our logistics partners are currently unable to handle VAT for European countries that are not on the above list, we can currently only ship packages to European countries on the above list.